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Sending Messages Online
Getting Started
How many characters can I have in my text message?
Frequently Asked Questions
Downloadable User Guide
How does a trial account work?
Trouble-shooting FAQ: Helpful tips for new customers
Basic Troubleshooting
What does a message with a pending status mean?
What does a message with a bounced status mean?
I got the alert "Pending Review" when I scheduled my first message send. What do I do?
Problems with copy and pasting text from Microsoft Word
Trouble-shooting FAQ: Helpful tips for new customers
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Sending Messages
How many characters can I have in my text message?
How to send an SMS message
How to add emojis into your message
Everything you need to know about sending MMS
How to Avoid Sending SMS SPAM
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Email SMS
Email SMS Troubleshooting
How to send messages using email - Email SMS
How to set up Email SMS
Forward all inbound SMS to Email
Email SMS X-Header Support
Sender ID Management
How to define a Custom Sender ID
New Zealand Short Code Options
Custom Sender ID vs Virtual Number
How to purchase a dedicated Virtual Mobile Number (VMN)
International support for Alphanumeric Sender ID
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Tracking Links
Setting up a Custom Domain for your Tracked Links
How to track a link within your message
Processing Replies
How to process replies & opt-outs when using an Alphanumeric Custom Sender ID
How to Setup Enhanced Reply Automation Options
How to process replies and opt-outs using a Dedicated Virtual Number or Short Code
How to receive replies to email
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Build and Send Campaigns