We do our very best to make sure that messages get delivered. However, the complexities of delivering messages to carriers can mean that a small number of messages can get lost on the way.

You can check your delivery report to see the status of your message. If your message was not delivered you will see the following statuses:

PENDING

We have delivered your message to the carrier and they are attempting to deliver it to the recipients handset. We have not yet received any form of delivery receipt. This could mean that the phone is off or out of range. If the recipient is able to receive the message within 72 hours it will be delivered, if not it will be marked as 'soft bounced'.

What does a message with a pending status mean?

SOFT BOUNCE

The message timed out after 72 hours. Either the recipient was out of range, their phone was off for longer than 72 hours, or the message was unable to be delivered due to a network outage or other connectivity issue.

What does a message with a bounced status mean?

HARD BOUNCE

The message failed due to the number being invalid or disconnected.

Can I delete hard bounced contacts?

My message was marked as delivered and the person did not receive it.

Sometimes carriers can have issues in their network that causes this kind of behaviour. In this case please contact our support team and we can investigate.