MMS is currently only available for Australia.

For inquiries regarding other international destinations, please contact us.

MMS compatible Sender ID's

MMS can only be sent using compatible Dedicated Virtual Numbers. Please contact us for pricing and to have a number enabled on your account.

 Why use MMS?

Using MMS we can send pictures & short videos that will display directly in a recipients message feed. MMS is more impactful than SMS and generally has a higher engagement rate. A single MMS can have up to 1000 characters vs SMS at 160.

Select Send MMS

You can access the MMS sending screen in two ways.

1. Clicking the Send MMS link in the main menu

2. Clicking the Send MMS link on a contact list. If you open the Send MMS screen this way, the contact list will be pre-selected. You can also search for specific lists if you have many.

 

Select Contact List

Select the Contact List of recipients in the To field, you can also send from the Contacts section of your account.

Select Sender ID

Select your MMS enabled virtual number in the From field

Add a subject line

This is optional and can be up to 20 characters long, with letters, numbers and punctuation.
**Emojiis are not supported in the subject line and the message will fail. 

Insert message copy

This can be up to 1,000 characters long, with letters, numbers and some special characters.

You can use the custom fields to personalise the message. Click on the Personalisation fields above the message window to insert.

MMS supports sending just the media file, so subject and message are optional.

Attach your media file

We support gif (including animations), jpg, jpeg, png, mp4 and mpeg4.
The maximum size of the media file is 450 kb.

If you would like to change the media file, you can click on the grey box again.

Tracking Link Hits

If you include one or more URL's in your message, you can track the number of times a customer opens the link.
All you need to do is type the URL in the message field and then toggle 'Tracked Links' on. Our system will then detect any URL with 'https' in the message body, shorten it and track the number of times they have been opened. You can find the number of times the links have been opened in the MMS Activity screen.

Key information:

• The URL must contain https, not http
• The URL will always be shortened when Track Links is selected
• You can use a variable as a Track Link. ie. Each contact can have a unique link.
• You can track multiple URL's within the message
• You can keep your own full URL by deselecting the Track Links Toggle

 

Scheduling Options

Future sending

Toggle the Schedule campaign button and select the date and time to send.

The time zone will be the same as your account setting.

Split sending

The campaign can be split, so as to send in separate segments. You can choose the amount of segments and the delay between segments.

Example: You wish to send to a contact list of 12 people, scheduled to send at 3 pm tomorrow. You wish to split your send to 3 batches, sent every 45 minutes. This will result in the first 4 MMS being sent at 3pm, the next 4 MMS sent at 3:45 pm and the final 4 MMS sent at 4:30 pm.

Confirm Send

When you press the Send button a pop-up will appear with a summary of the MMS and the cost before you complete the send.

If you have scheduled and\or split the send, this will be included in the confirmation summary. 

If you do not have enough credit for the send, a link is available to go to the billing screen to add more credit.

IMPORTANT. Once scheduled message lists will not be updated if you add further contacts to the list between schedule time and send time.

Viewing Message Send Activity

After sending you will be taken to the MMS activity screen. From here you can hover over elements of the report to see activity.