Installation Guide

Introduction:

This guide provides an overview of the integration between Zoho Desk and Kudosity, along with instructions on how to install it.
 

Key Features:

By integrating Zoho Desk with Kudosity, you gain the following features:

• View SMS conversations as Tickets within Zoho Desk.
• Send and receive SMS from your customers.
• Users and customers can create new Tickets by sending an SMS.
• SMS can be sent to any country supported by Kudosity.

Automated Workflows can be customized based on your needs:

• Webhook-based Automatic SMS Sending: You can set up triggers so that any desired action can automatically trigger an SMS to be sent to a customer. 
• SMS templates with dynamic fields for sending customer specific SMS.
• Customer Response Triggers: When a customer responds, it can initiate various actions such as task creation, ticket creation, notifications, and adherence to service level agreements (SLAs).
• Custom integration with any other platform with or without Zoho Desk using our REST API Technology.

 

Requirements:

Before proceeding with the installation, ensure that you have the following:

Kudosity Account:
Sign up for an account here: https://kudosity.com/trial
You will need an API key and secret, which can be found in the SETTINGS section of your Kudosity account.
For customers to create tickets a dedicated number will be needed.

Zoho Desk Account:
If you don't have a Zoho Desk account, please register here .
 

Installation:

The installation process will be handled by our team. Please contact us at support@lumenbusiness.co.nz or call us on +6492824490 and we will reach out to you shortly. We can set up everything for you promptly, potentially even on the same day.
 

Data Sovereignty:

Data is stored securely on Microsoft Azure platform in Australia.
Lumen Business Solutions passes the New Zealand Government risk assessment - NZISM
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