Recently Released - May 2026

Enhancements

Senders

To further help businesses prepare for the upcoming SMS Sender ID Register changes in Australia we've made several improvements to the new Senders experience.

Custom Labels:

• To improve the visibility and documentation of Senders for teams, we've added a new custom label (up to 64 characters) for Sender IDs on the Senders page. Letting you clearly note the use-case across Senders, Campaigns and Inbox.

Billing Status:

• We've renamed the Status column to Billing Status to make it more explicit, and reduce confusion with Registration Status as businesses prepare for the 1 July changes.

Status Labels: 

• In a similar vein, Alpha senders and Personal numbers no longer show "Active" in the billing status.
• Virtual Mobile Numbers will continue to show Active/Expiring/Expired/Inactive as before.

Note: Custom labels are unique to each account, to accommodate Senders shared from a Parent account to any of it's children.

Added SMS verification options for Parent Accounts

Parent accounts can now configure a custom sender for SMS verifications, offering greater flexibility and control of the sign-up experience. This option can be found under the "White Labelling" in the "Account Settings" page.

Fixes

• We've redressed several vulnerabilities during a recent review.
• Sender IDs containing apostrophe's can now send correctly.
• Fixed an issue causing GET /v2/private/sms/stats/monthly logging client cancelled requests as a 500 error.
• Fixed an iframe issue causing renders to load the old account after an account switch.
• Deleted Alphanunumeric (brand) Sender IDs no longer leave blank details.
• Fixed an issue causing the custom labels edit tooltip to linger after adding a label to an empty cell on narrow screens.