How does a trial account work?

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how-does-a-trial-account-work

Answer

Customers can sign up for a 14 day trial account. A trial account will allow you to review the functions available within the software platform and deliver a limited number of text messages to your own phone.

Trial Credits

Depending on the region, customers are providing with a small amount of trial credits to test the technology of receiving messages to local verified mobile phone numbers.

If you sign up for a trial and have no balance available to test, contact support and make a request for trial credit.

Sender IDs

Sender ID options are available based on your region and in accordance with local regulations.

Depending on your region, you are provided with either a local Virtual Mobile Number or an Alphanumeric Sender ID that is used for the duration of your trial period for delivering the demo messages to local mobile phone numbers.

If you find after signing up for trial account that you have no sender ID available. Contact support and they will be able to provide you with a testing option.

Country	Sender ID options available
Australia	Shared Virtual Number, Dedicated Virtual Number , Registered Alphanumeric and Personal Mobile Number Sender ID
New Zealand	Short codes
Singapore	Registered Dedicated Virtual Number and Alphanumeric Sender IDs
Hong Kong	Registered Dedicated Virtual Number and Alphanumeric Sender IDs. Contact Us via our website
United States	Registered 10 Digit Long Codes (10DLCs) , Toll Free Numbers (TFNs) and Dedicated Short code Sender IDs
Canada	Canadian Long Codes
United Kingdom	Registered Dedicated Virtual Numbers and Alphanumeric Sender IDs
Philippines	Registered Alphanumeric Sender IDs and dedicated short codes.

Contact Lists

Customers can create new lists and upload contacts from their database using our upload feature.

All accounts are provided with a system list called "My Test List". This list is populated with your contact details that were provided during sign up.

How can I add contacts to My Test List?

During the Trial period, a maximum of 5 contacts can be added to the "My Test List". Contacts can only be added to this list by the system upon successful SMS verification when the contact is added to the account using the ADD USER button from the SETTINGS section of the account.

Campaign Sending

You are able to select any contact list you have created so that you can view the cost of your campaign, however you are limited to only being able to send to “My Test List”.

You are able to create your campaign content and use the mobile phone preview provided to get an idea of how your campaign will appear on a mobile handset however your message will be overridden with “Hi [Firstname], This is a demo message sent during the trial period.”

Additional features such as tracked link and split sending are only available once your account is activated.

Quick SMS

During the Trial period, you are limited to only being able to send to verified phone numbers that have been added to the contact list “My Test List”

Your message will be overridden with “Your message has been overridden by this demo message during the trial period.”

Email SMS

During the Trial period, you are limited to only being able to send to verified phone numbers that have been added to the contact list “My Test List”

Your message will be overridden with “Your message has been overridden by this demo message during the trial period.”

API

During the Trial period, you are limited to only being able to send to verified phone numbers that have been added to the contact list “My Test List”

You will receive the following error response if you attempt to send to a recipient that does not exists within “My Test List”

Error code: “RECIPIENTS_ERROR”
Error description: “No valid recipients supplied”

Your message will be overridden with “Your message has been overridden by this demo message during the trial period.”