July 2026 product updates

This month, we completed the move to the latest Campaigns experience, expanded payment APIs and improved the reliability of SMS, MMS, WhatsApp and account reporting.

New features

All customers moved to the latest Campaigns experience

The final accounts using the classic Campaigns interface have now been moved to the latest version.

Existing message templates will continue to work. Campaign tracked links and opt-out links now use the secure https://tapth.at/ domain.

Because the new links are eight characters longer, messages close to the 160-character SMS limit may use an additional segment. Opt-out links added using [unsub-reply-link] or [opt-out-link] are now click-only.

Test and reuse WhatsApp templates more easily

You can now send a test message directly from a WhatsApp template. Kudosity automatically selects the available sender and populates the message with sample content.

A new copy action also makes it easier to reuse an approved Meta template when creating a single WhatsApp send.

More visibility into Sender ID registrations

Selected customers can now search, filter, sort and export Sender ID registration records.

Parent accounts can view registrations belonging to their client accounts, while the new In Progress status provides a clearer view of Sender IDs moving through ACMA verification.

Enhancements

More reliable MMS delivery

MMS delivery has been strengthened to reduce lost or duplicate messages. Failed sends are retained for retry, retry timing has been improved, and media downloads now use clearer timeout and file-size controls.

MMS sends also follow the same postpaid and overdraft balance rules as SMS.

Improved WhatsApp template management

WhatsApp template improvements include:

• Clearer previews for media and formatted text

• Per-card buttons in carousel templates

• Support for portrait video

• Media replacement when an approved template’s media is unavailable

• Campaign filtering in the WhatsApp activity log and API

When no sender is included in a WhatsApp API request, Kudosity can now use the account’s default sender.

Easier payment-method management

Customers can now remove their default payment method through a guided flow. Payment changes are also reflected more quickly throughout the platform.

Improved platform reliability

We’ve completed a significant upgrade to our data infrastructure, strengthened API processing and successfully tested backup restoration. These changes support more dependable performance and recovery.

Fixes

• Restored sending for a group of approved Sender IDs affected by incomplete provisioning data.

• Corrected registered Singapore Sender IDs that were incorrectly displayed as Likely-SCAM.

• Fixed intermittent Sender not found responses from POST /v2/sms.

• Fixed reply-option errors affecting campaigns sent from verified personal Sender IDs.

• Corrected SMS segment billing for API messages containing opt-out links.

• Prevented rejected MMS messages from being charged.

• Fixed scheduled messages with multiple recipients remaining in Queued.

• Removed an incorrect system error shown when Quick SMS triggered a successful automatic recharge.

• Fixed broken download links in emailed activity reports.

• Improved Inbox activity exports for large date ranges.

• Fixed a login loop affecting the embedded interface.

• Corrected recipient details in payment emails for reseller accounts.

• Restored missing alphanumeric Sender IDs on New Zealand client accounts.

• Fixed WhatsApp test messages rejected because their locale was missing and made send errors visible in the test dialog.

• Improved monthly SMS statistics for high-volume accounts.

• Replaced unexpected MMS server errors with clearer sender and content validation messages.